FAQ’S BOX

Do you have any doubts? You’re in the right place. We’ll fix it for you. 

FAQ BOX

is Payment safe from Senses BOX ®?
 
Your bank details are transmitted directly to the payment gateway platforms via Redsys, without senses BOX ® or third parties accessing the data at any time.
 
Can I sign up for another box?
 
I’m sure you can! Explore our boxes by visiting https://www.sensesbox.com to find the perfect box for you. Add it to your cart and finish the purchase. Simple as that. You can register for as many squares as you want.
 
How do I edit my credit card information?
 
Log in to your https://www.sensesbox.com/my-account/account in the menu on the left, click on “Payment Options”.Select the active subscription for which you want to update the billing information. Then you will be sent to the payment form where you can enter your new payment option.When you’re done, go back to Https://sensesbox.com/my-account to see your updates.
 
How do I update my shipping information?
 
Log in to your https://sensesbox.com/my-account/account in the menu on the left, click on “addresses”. Here you can edit your information and it will be updated for all active subscriptions. If you want to update a specific subscription but not the others, in the menu on the left, go to “subscriptions”. Select the active subscription for which you want to update the shipping information. On the details page, you will see the “Change Address” button.
 
Can I buy a gift box?
 
Of course I do! A gift is a treasure and we also reward you in your next purchase with a discount. If you want us to send the box to a friend, your mother or your dog, simply in the direction of sent inserts the address to who you want to get this surprise.